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Returns & Exchanges

How do I make a return? 
Vintage items are non-returnable and final sale. 

For new items, our policy lasts 7 days. Within 7 days of receiving your item(s), contact us at: hello@jeanfranklin.com. We use the date of delivery confirmation to determine this. If 7 days have gone by since you received your purchase, unfortunately we can’t offer you a refund or exchange. 

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Your return package must also be postmarked within 3 days of contacting us in order to qualify for a return or exchange. 

To complete your return, we require a receipt or proof of purchase.

Contact us at hello@jeanfranklin.com to start the return or exchange process.

How do refunds work? 
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 30 days.

Late or missing refunds 
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at hello@jeanfranklin.com.

Can I return a sale item? 
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Can I make an exchange?
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at hello@jeanfranklin.com and we will give you further instructions. 

Do you sell gift cards?
We currently don't offer gift credit, however, we will send a refund to the gift giver and they will receive the return credit (if applicable).

Where do I ship a return/exchange?
To return your product, you should mail your product to: Jean Franklin, PO Box 50764, Los Angeles, California, US 90050. Only do this after contacting us at: 

hello@jeanfranklin.com to begin the return process.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. 

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.